LiveBig FAQs

LiveBig FAQs

Who is LiveBig?

LiveBig is a specialist allied health and assessment services provider for people with disability, including those on an NDIS plan. Our goal is to provide people with the highest quality specialist allied health services while simplifying the process of accessing them at home and in the community.

What services does LiveBig offer?

We provide client-centred specialised allied health services to people of all ages with disability. Our specialties include psychology, occupational therapy, exercise physiology, speech pathology and physiotherapy. If you are preparing to meet with the NDIS to get your first plan or plan review, we also provide assessments and documentation for you to take to this meeting as proof you need funding to support your therapy.

What is the NDIS?

The NDIS is an Australian Government scheme that funds reasonable and necessary costs for people with disability.  Find out more about the NDIS.

What NDIS categories are LiveBig registered for?

LiveBig is registered for the following NDIS categories:
• Improved daily living skills
• Improved health and wellbeing

I am not currently on an NDIS plan, am I eligible to become a participant?

To become part of the NDIS, you need to meet specific criteria. You need to be under 65 years of age, you need to be an Australian citizen or have a Permanent or Special Category Visa, and you need to have a permanent and significant disability.

I am new to the NDIS process and am not sure where to start, what do I do?

If you fit the criteria to become an NDIS participant, the next step is to call NDIS on 1800 800 110 and ask for an Access Request or visit an NDIS office or NDIS partner office near you. After applying, you will need to prepare for and attend an NDIS planning meeting. LiveBig can help with this by conducting assessments and providing supporting documentation. After your meeting, a Local Area Coordinator (LAC) or NDIA planner will contact you to advise the next steps and confirm how long it will take for you to receive your approved plan.

Can I still use LiveBig’s services if I don’t have an NDIS plan?

Yes, we provide our services to people of all ages with disability, with or without an NDIS plan.

How do I know what I have been charged for LiveBig services?

If you have NDIA managed funding, you can view our charges through the myplace portal.  If you have plan managed funding, we can provide you with an invoice or your plan manager can provide you with a summary of charges.

How can LiveBig help with a planning meeting?

If you are preparing for an NDIS planning meeting, you may need to get an assessment of your disability and provide evidence. We offer a range of assessments for psychology, occupational therapy, exercise physiology, speech pathology and physiotherapy.

When I have signed up for an assessment or service, how is this provided?

Assessments and services are performed at your home or in a community venue, whatever suits you best. Charge for travel time of up to 30 minutes is as per the NDIS Price Guide. If you have ongoing services with LiveBig, we ensure that we regularly check in and that you are happy with your service and achieving your goals.

How can I refer a client or family member to LiveBig?

To make a referral, please call 1300 390 222 or submit an enquiry online. Someone from LiveBig will contact you within 24 hours of receiving your enquiry (or the next business day). From there, we will send through a service agreement for approval. Once this is approved, we match our new client with one of our allied health specialists and services commence.

What is your usual wait time?

If we provide services in your area, our wait time from initial enquiry to service provision is a minimum of four weeks, which is significantly shorter than many other NDIS service providers.

What geographical areas does LiveBig service?

We currently service the Sydney and Melbourne metropolitan areas. We are in the process of expanding our operations and will be available nationally very soon. To check if we service your area, 1300 390 222 or submit an enquiry online.

I’m not happy with my current NDIS provider, can I switch?

Yes. The great thing about being on an NDIS plan is that you are in control, and have the flexibility to change service providers at any time.

If you would like to find out more about how LiveBig can help you, please call 1300 390 222 or submit an enquiry online.

 

Live Big

LiveBig is part of the Rehab Management group that includes AimBig Employment. We want you to live your life to the full. By focusing on health and capacity, we can help you through ‘bigger than life’ therapies and assessments.

Call 1300 390 222

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